closed
the app is rejected from google play
hithe app got rejected from google play twice , how to fix this issue
| Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.Affected Version(s):App Bundle:11, App Bundle:11, App Bundle:11, App Bundle:9, App Bundle:9 | |
| Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.Affected Version(s):App Bundle:11, App Bundle:11, App Bundle:11, App Bundle:9, App Bundle:9 | |
 | |
| Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.Affected Version(s):App Bundle:11, App Bundle:11, App Bundle:11, App Bundle:9, App Bundle:9 | |
| About the User Data policy | |
| Limit the access, collection, use, and sharing of personal and sensitive user data acquired through the app to app and service functionality and policy conforming purposes reasonably expected by the user.Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers except for the purposes of:Telephony linked to a SIM identity (e.g., wifi calling linked to a carrier account), andEnterprise device management apps using device owner mode.These uses must be prominently disclosed to users as specified in the User Data policy. Please consult this resource for alternative unique identifiers. | |
| Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.Affected Version(s):App Bundle:11, App Bundle:11, App Bundle:11, App Bundle:9, App Bundle:9 | |
 | |
| Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.Affected Version(s):App Bundle:11, App Bundle:11, App Bundle:11, App Bundle:9, App Bundle:9 | |
| App status: Rejected | |
| Your app has been rejected and wasn't published due to this policy issue. If you submitted an update, the previous version of your app is still available on Google Play. |
Asked 2 years ago on April 29, 2023 11:51 PM Comments 8 times
Flora replied 2 years ago on June 3, 2023 5:10 AM
Hello,
This issue occurs because of using the Braintree payment gateway. We applied this solution and uploaded it to the play store and it's perfectly working.
flutter_braintree payment gateway issue solution:
https://github.com/pikaju/flutter-braintree/issues/129
Please fill data safety form again and make aab again and upload it to the Play Store.
- Flora
Specter Hassan replied 2 years ago on June 2, 2023 12:18 PM
dear I already made this edit, that was your first replay on this ticket and after that, I uploaded another version and I got the same rejection , so kindly advise me on what I could try next
Flora replied 2 years ago on June 2, 2023 11:52 AM
- Flora
ATTACHED FILES
Specter Hassan replied 2 years ago on June 2, 2023 11:35 AM
thank you for your fast replay, kindly advise on the other two rejection reasons
reasons 2
issue with your app
Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.
You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.
According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.
Affected Version(s):
App Bundle:9, App Bundle:9
About the User Data policy
Limit the access, collection, use, and sharing of personal and sensitive user data acquired through the app to app and service functionality and policy conforming purposes reasonably expected by the user.
Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers except for the purposes of:
These uses must be prominently disclosed to users as specified in the User Data policy. Please consult this resource for alternative unique identifiers.
App status: Rejected
Your app has been rejected and wasn't published due to this policy issue. If you submitted an update, the previous version of your app is still available on Google Play.
reason 3
Issue with your app
Your app is using the Cardinal Mobile SDK which collects persistent device identifiers, but may not be limited to Android ID and hardware IDs. Persistent device identifiers may not be linked to any other personal and sensitive user data and/or resettable device identifiers (e.g., IMEI, IMSI, SIM Serial #, etc).
You may consider upgrading to a policy-compliant version of this SDK, if available from your SDK provider or removing the SDK. According to your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information. Google is unable to endorse or recommend any third party software.
About the User Data policy
If an app handles personal and sensitive user data, then the app developer must limit the access, collection, use, and sharing of personal and sensitive user data acquired through the app to app and service functionality and policy conforming purposes reasonably expected by the user.
Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers except for the purposes of:
These uses must be prominently disclosed to users as specified in the User Data policy. Please consult this resource for alternative unique identifiers.
Flora replied 2 years ago on June 2, 2023 5:03 AM
Hello Specter Hassan,
Your application is rejected because of a data safety issue. Fill data safety section again and check it.
- Flora
Specter Hassan replied 2 years ago on June 1, 2023 5:52 PM
Hi the app got rejected again
now for 3 reasons
reason 1
App Status: Rejected
Your app has been rejected and wasn't published due to the policy issue(s) listed below. If you submitted an update, the previous version of your app is still available on Google Play.
Issue found:
Invalid Data safety form
We reviewed your app’s Data safety form in Play Console and found discrepancies between it and how the app collects and shares user data. All apps are required to complete an accurate Data safety form that discloses their data collection and sharing practices - this is required even if your app does not collect any user data.
We detected user data transmitted off device that you have not disclosed in your app’s Data safety form as user data collected.
You must ensure that your app’s Data safety section accurately reflects your app’s data collection, sharing, and handling practices. This includes data collected and handled through any third-party libraries or SDKs used in your app. When available, we’ve included details on SDKs that contain code similar to the code in your APK that may be sending user data off device. You can check if your app uses any of these SDKs, but note that this list of SDKs may not be exhaustive. You must review and account for all data collected and shared by your app.
Issue details
We found an issue in the following area(s):
About the Data safety section in Google Play User Data policy
Your app must be in compliance with this policy. If your app continues to be non-compliant, your app updates will be rejected and your app may face additional enforcement actions in the future.
Please make changes to align your app’s Data safety form with the app’s behavior. This can be done by either:
For helpful resources, you can:
reason 2
Issue with your app
Your app is using the Cardinal Commerce SDK which collects but may not be limited to Android ID and Hardware IDs identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers.
You may consider moving to another SDK; removing this SDK; or if available from your SDK provider, upgrading to a policy-compliant version of this SDK that does not include the violating code.
According to the information provided by your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information.
Affected Version(s):
App Bundle:9, App Bundle:9
About the User Data policy
Limit the access, collection, use, and sharing of personal and sensitive user data acquired through the app to app and service functionality and policy conforming purposes reasonably expected by the user.
Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers except for the purposes of:
These uses must be prominently disclosed to users as specified in the User Data policy. Please consult this resource for alternative unique identifiers.
App status: Rejected
Your app has been rejected and wasn't published due to this policy issue. If you submitted an update, the previous version of your app is still available on Google Play.
reason 3
Issue with your app
Your app is using the Cardinal Mobile SDK which collects persistent device identifiers, but may not be limited to Android ID and hardware IDs. Persistent device identifiers may not be linked to any other personal and sensitive user data and/or resettable device identifiers (e.g., IMEI, IMSI, SIM Serial #, etc).
You may consider upgrading to a policy-compliant version of this SDK, if available from your SDK provider or removing the SDK. According to your SDK provider, you may consider upgrading to 2.2.7-2. Please consult the SDK provider for further information. Google is unable to endorse or recommend any third party software.
About the User Data policy
If an app handles personal and sensitive user data, then the app developer must limit the access, collection, use, and sharing of personal and sensitive user data acquired through the app to app and service functionality and policy conforming purposes reasonably expected by the user.
Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers except for the purposes of:
These uses must be prominently disclosed to users as specified in the User Data policy. Please consult this resource for alternative unique identifiers.
what should I do? need help as soon as possible
Flora replied 2 years ago on May 2, 2023 5:05 AM
Hello,
- Open /android/app/build.gradle and add these lines in dependencies.
implementation('com.braintreepayments.api:drop-in:5.2.1'){
exclude group: "org.jfrog.cardinalcommerce.gradle", module: "cardinalmobilesdk"
}
implementation("org.jfrog.cardinalcommerce.gradle:cardinalmobilesdk:2.2.7-2")
- Make aab again and upload it to Play Store.
- Flora
Specter Hassan replied 2 years ago on May 1, 2023 5:26 PM
Guys any update about the issue?